Frequently Asked Questions
Service Process
How does the website development process work?
Our work begins with a consultation where we discuss your needs, goals, and vision. Then, we create website design sketches, align them with you, and once approved, we begin the programming process. After completing the development, we perform testing to ensure the website runs smoothly. We launch it and provide the necessary support to ensure the success of the project.
How long does the project take?
The project duration depends on the selected services and the complexity of the website. Basic website development takes about 2-4 weeks, but larger or custom projects may take longer. The exact timeline is discussed during the initial consultation.
What does the client need to provide?
To create a website, we typically ask for the following information: your logo, text content, visual materials (if available), and, if needed, SEO keywords. If you don’t have content, our team can assist in preparing the necessary text or visuals.
Payments and Terms
What are the payment methods?
We accept payments via bank transfer or other agreed methods. Payment terms will be discussed during the initial meeting to ensure a smooth and convenient process.
Is there a refund policy?
If the project does not meet your expectations or if, for any other reason, we mutually decide to terminate the contract, a refund will be discussed on a case-by-case basis, considering the scope of work completed. We evaluate each situation responsibly and transparently.
Do you provide warranties for the work done?
Yes, we provide a warranty for the functionality of the website we create. If any technical issues arise due to our work, we will fix them at no additional cost during the warranty period.
Are there additional service fees?
Additional work not specified in the initial contract may incur extra charges. Any potential additional fees are agreed upon with the client in advance.
Technical Support
How does website maintenance work after launch?
After the website launch, we offer maintenance plans that ensure the continuous operation of the site. This includes security updates, backup creation, and providing technical support in case of any issues.
What does technical maintenance include?
Technical maintenance services include website updates (e.g., content management system updates), data backups, and troubleshooting if issues arise. This helps ensure the website’s stability and reliability in the long term.
Does maintenance include content updates?
By agreement, we can also perform content updates, including text or image changes, as well as adding new sections or features. The terms for each update are discussed individually with the client.